Privacy Policy
Last updated: 22 July 2025
MHF (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, how we protect it, and the rights you have under UK data protection law.
Why We Collect Personal Data and How We Use It
We collect personal data when you interact with us for example, when you contact us via our website, fill out a form, or subscribe to updates. The information we may collect includes your name, email address, phone number, IP address, and details about how you use our website.
We collect and process personal data only when we have a lawful basis to do so. This may include:
- Consent – e.g. for marketing communications or analytics cookies
- Contractual necessity – e.g. to provide services you’ve requested
- Legitimate interests – e.g. to improve our services and website
- Legal obligation – e.g. to comply with legal requirements
We do not sell your data or pass it to third parties for their own marketing. We may share it with trusted third-party providers (such as our website host, email provider, or analytics services) who process your data on our behalf under strict obligations of confidentiality and data protection.
How We Protect Your Information
We take data security seriously and have measures in place to safeguard your information. These include:
- Encrypted data transfer (HTTPS)
- Secure servers with restricted access
- Internal data access limited to trained staff who need it
- Regular security reviews
We only retain your personal data for as long as necessary to fulfil the purpose it was collected for or to meet legal obligations.
Use of Analytics and Advertising Tools
We use third-party tools including Google Analytics, Google Ads, and Google Tag Manager to:
- Understand how visitors use our website
- Measure and improve our marketing performance
- Display relevant advertising through remarketing campaigns
These tools may use cookies or similar technologies to collect data such as your IP address, device type, browsing activity, and referring website. This information may be transferred to and processed by Google servers.
Where data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner’s Office (ICO).
For more information on how Google uses your data, please see: How Google uses information from sites or apps that use our services
Your Choices
You can manage your cookie preferences when you first visit our website using our cookie consent banner.
Use of Cookies
Cookies are small files placed on your device to help websites function properly, remember your preferences, and gather usage statistics.
- Essential cookies are necessary for core website functionality and cannot be disabled.
- Non-essential cookies (such as those for analytics or advertising) are only used with your consent.
You can manage your cookie settings through our cookie banner, or through your browser settings.
What Types of Cookies Do We Use?
- Cookie Name: _ga, _gid, _gat
Provider: Google Analytics
Purpose: Website usage statistics
Expiration: 2 yrs / 24 hrs / 1 min
Type: Analytics - Cookie Name: IDE, ANID, _gads
Provider: Google Ads
Purpose: Measure/target advertising
Expiration: 1 yr
Type: Advertising - Cookie Name: dc_gtm*
Provider: Google Tag Manager
Purpose: Load and manage other scripts
Expiration: 1 min
Type: Functional
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Be informed about how your data is used
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability (transfer to another service)
To exercise any of your rights or to make a complaint, please contact us at info@marblehill.co.uk
If you are unhappy with how your data has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact:
Email: info@marblehill.co.uk
Address: Marble Hill Fireplaces, 70-72 Richmond Road, Twickenham, TW1 3BE